Business Monitor: Quality controls

1	What do you understand by the terms:
	a) quality control

	b) quality policy

	c) quality system?

2	What do you think is meant by each of the following terms:
	a) user feedback

	b) scrap levels

	c) repair rates?

3	Arrange to visit a factory to study its product quality control systems (or 
	invite the manager responsible to visit you). 
	Find out what systems are used.

	a) Does the company guarantee that the product will consistently be of 
	good quality?

	b) If not, do you think the systems should be changed?